Now Hiring - Customer Support Account Manager (Hybrid) in Anaheim, CA

Date Posted:

2023-06-22

Country:

United States of America

Location:

HCA11: Hoist & Winch 3355 E La Palma Ave , Anaheim, CA, 92806 USA

Position Role Type:

Hybrid

Collins Aerospace is searching for a customer account manager who will manage both the OEM and aftermarket customer base for our organization. In this role, you will become an expert with your customers and will act as the voice of the customer within the business, while working independently to drive closure on customer inquiries and facilitate discussions within business to engage the required team to solve issues on behalf of customer.

You will be responsible for customer portal management and understanding the customer contracts to ensure PO processing compliance. You will also maintain expert level status on the customer to assist the business on understanding customer perspective and ensure quotes, and orders are processed accurately, and customer reporting is provided timely. You will participate in tracking customer claims and managing overdue and disputed accounts receivables. You will ensure we delight the customer.

This is a Hybrid role, based out of our Anaheim site. A Remote option is available for highly qualified candidates.

Primary Responsibilities:

• Manage customer performance for all aspects for contract / purchase order administration.
• Make presentations to customers as needed.
• Host customer visit – either at customer location or at company site
• Analyze customer data trends to support demand decision changes
• Contributor to managing the customer on time delivery (OTD)
• Support and engage in root cause analysis to support customer satisfaction
• Responsible for customer portal management and reporting
• Authorized owner for license requirements and tracking of license consumption, if applicable
• Knowledge and ability to address complexity customer-based problems and implement resolution
• Manage customer account receivables by monitoring all invoices

Qualifications/Experience Required:

Typically requires:

Bachelor’s degree and 5 years of prior relevant experience OR Advanced Degree in a related field and minimum 3 years of experience OR In absence of a degree, 9 years of relevant experience is required

U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required.

[please apply online] Preferred Qualifications:

• Demonstrated ability to collaborate and communicate with individuals across all levels of an organization.
• Ability to prioritize work in a fast-paced environment.
• High proficiency in MS Office suite & experience with SAP
• Basic understanding of export regulations, customs valuation and jurisdiction/classification of commodities and technology

• Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as you are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so you can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we’re helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)
• Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

The salary range for this role is 75,000 USD - 161,000 USD; however, RTX considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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